returns policy

returns & exchanges policy

We want you to be completely satisfied with your purchase from aladdin street farm. If for any reason you are not satisfied, we are here to help. Please review our returns policy below.

return eligibility:

• item(s) must be unused, in their original condition, and in the original packaging.
• the return must be initiated within fourteen (14) days from the date of purchase.

how to initiate a return:

• please contact our customer service team at jeff@aladdinstreetfarm.com to initiate the return process.
• provide your order number, the name of the item you wish to return, and the reason for the return.

return shipping:

• customers are responsible for the cost of return shipping unless the return is due to an error on our part.
• we recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

refund processing:

• once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• if the return is approved, a refund will be processed to the original method of payment.
• please allow [7] business days for the refund to reflect in your account.

exchanges:

• if you received a defective or damaged item, we will gladly exchange it for the same item. please contact us for assistance.

non-returnable Items:

• certain items, such as seasonal items and decor, are not eligible for return.

cancellations:

• orders can be cancelled within 4 hours of purchase. once the order has been processed, it cannot be cancelled.

contact information:

• for any questions or concerns regarding returns, please contact our customer service team at [customer service email] or [customer service phone number].
• please note that this returns policy is subject to change, and any updates will be reflected on our website. thank you for shopping with aladdin street farm!